Address:

140 Riverside Dr E, Drumheller, AB, T0J 0Y4

Drumheller Associated Physicians is seeking to hire a Medical Office Manager

Medical Office Manager Job Description

Summary of the position

A medical office manager is responsible for the non-clinical aspects of the day to day operations in a medical office environment including physicians offices, hospitals, nursing homes, or another healthcare facility.

Job Duties:

  • The medical office manager is responsible for the financial performance of the revenue cycle
  • Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
  • Coordination of the day to day operations of the practice
  • Promoting excellent customer service by all levels of the staff
  • Develops, implements, and maintains office policies and procedures
  • Interviews, hires, and trains a productive medical office team and conducts performance reviews
  • Maintains and manages all filing and organizational systems for the practice
  • Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
  • Ensures regulatory compliance with Health Information laws, labor laws, and other federal, provincial and local regulations
  • Coordinates staff meetings for administrative and clinical staff
  • Coordinates logistics for internal and external meetings and conferences
  • Ensure staffing is appropriate for day to day operations
  • Assists in special projects
  • Assists in recruiting clinicians

Education Requirements:

  • Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting or Health Care Administration is preferable

Desirable Experience:

  • Minimum of 5 years in a medical office setting is preferable
  • Two to three years in a supervisory or management position

Knowledge, Skills and Abilities:

  • Knowledge and experience in all aspects of billing is preferable
  • Knowledge of regulations related to Med-Access is preferable
  • Human resources experience in hiring, supervision and performance reviews
  • Skill in writing policies and procedures
  • Skill in using healthcare software (Med-Access) and computer systems
  • Knowledge of maintaining supplies and equipment for the medical setting
  • Multitasking skills
  • Professional communication and presentation skills, including face to face, email, telephone, and video conference
  • Knowledge of continuous process improvement concepts and practices
  • Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen

Expected Salary:

  • Salary amounts will depend on experience and education of candidate

Contact: Kalinda at the Drumheller Associated Physicians 403-823-3345 Ext 313 or email resumes to kalinda.campbell@dap.clinic.

Fuji has heart for AHS


A Drumheller man feels happy to be alive and is extremely grateful for the health care system in our community and Alberta.
“I would like to say how good our health care system is. AHS was sure awesome for me, that’s for sure,” Darrell Berlando told the Mail when sharing his ordeal. In days he went from going about his everyday life to being rushed to Edmonton for an emergency procedure that saved his life.
Earlier in the year, he noticed he was getting frequent heartburn, and on Thursday, February 18, it struck again, only this time it was persistent.
“I was in a meeting over the computer, and it kept getting worse and worse and wouldn’t go away, it was a burning at the top of my chest,” he said.
He went home, and his wife Laurie took one look at him and insisted they go to emergency. Within five minutes of walking in, he was in the ER and quickly began blood work and an ECG. They also sprayed nitroglycerine under his tongue.
“The fastness and efficiency at which they worked, there was no time wasted at all,” he said.
Dr. Ibrahim Moshood was the attending physician and by 6 p.m., Berlando was feeling better and his blood work looked normal. The doctor insisted he stay until later in the evening to retest because sometimes it takes time for the incident to show up in the blood work. At 10 p.m., he was tested again, and it indicated there were still issues.
In the morning, he was tested again, and it was determined he had a heart attack and was taken to the Red Deer Hospital. On Saturday, the doctor in Red Deer said he needed an angiogram. One of his arteries was blocked at 85 per cent. It turns out that Dr. Moshood had the foresight to book him for the procedure in Edmonton on Monday.
“On Monday morning, went from Red Deer to Edmonton to the Royal Alexander Hospital where I saw the most well-oiled machine I have ever seen in my life,” he said.
He said the medical team went in and took a picture of his heart that showed the blockage.
“So now I got a picture of my heart, so if someone tells me I’m heartless, I can show them this picture,” he said.
He said in less than 45 minutes the procedure was complete, and he had a stent in his heart.
He was taken back to Red Deer, and in less than 24 hours, he was checked out and on his way home.
Today he is doing well and is taking his health more seriously. He chose to talk to the Mail because he was impressed with the quality of service and professionalism he experienced in the health system, from contact to completion.
“From as soon as I walked into the Drumheller Hospital until I was released from the Red Deer Hospital, our health service was unbelievable,” he said. “With all the bad news and how everybody badmouths everything. I have complained about my taxes for years, but then I thought this little episode probably ate up most of the taxes I paid over the last decade.”
“Every nurse and doctor or nurse I dealt with was amazing, and I couldn’t ask for better care.”

See the article from the Drumheller Mail here

Clinic Update

Due to the growing number of Community cases in Drumheller, the Drumheller Associated Physicians will be going back to all appointments by phone calls only. If the Physician needs to bring you into the clinic they will arrange the in person appointment with you. The Walk In part of the clinic will continue to run but we will ask that you remain in your vehicles until it is your appointment time. The Physician in the Walk In will call you first for screening purposes and making sure they are handling each patient appropriately to their needs.
At this time we are working closely with Alberta Health and are following the proper COVID protocols. We will continually update our Website and Facebook page with any additional changes we need to make.

Update on Clinic Access during the COVID 19 Pandemic

The team at Drumheller Associated Physician wishes to extend the following information to the community regarding ongoing clinic access to care during the COVID pandemic:

As a result of increasing case numbers in our immediate and surrounding area, we are encouraging virtual care clinic practices whenever possible at this time. In the recent weeks we had been starting to open up care for more in person assessments, however as our area has seen more COVID cases we are wanting to ensure the clinic remains as safe as possible and utilized for essential care only. Your doctor is still available to touch base with you by phone or video visit, and if deemed necessary can and will still see you in clinic.

Thank you all for your understanding in this as we try to do our part to keep the clinic a safe access point.

Preventative Measures April 13, 2020

Please be advised as of April 13, 2020, Drumheller Associated Physicians is taking preventative measures to protect our patients and staff with in the Clinic from the spread of COVID 19 pandemic. We ask if you are coming to the clinic for our Walk-In services after you have been screened and checked in, you will be asked to wait in your vehicle until it is your time to see the Physician. This will help us maintain proper Social Distancing with in the clinic. If you have any symptoms such as, fever, cough, shortness of breath, difficulty breathing, sore throat, or runny nose please don’t come to the clinic call 811 for assistance. The Physicians at Drumheller Associated Physicians are also able to book phone appointment or Virtual Care appointments please call the clinic to book these types of appointments at 403-823-3345. If you are in a medical emergency please call 911.