140 Riverside Dr E, Drumheller, AB, T0J 0Y4

Drumheller Associated Physicians is seeking to hire a Medical Office Manager

Medical Office Manager Job Description

Summary of the position

A medical office manager is responsible for the non-clinical aspects of the day to day operations in a medical office environment including physicians offices, hospitals, nursing homes, or another healthcare facility.

Job Duties:

  • The medical office manager is responsible for the financial performance of the revenue cycle
  • Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
  • Coordination of the day to day operations of the practice
  • Promoting excellent customer service by all levels of the staff
  • Develops, implements, and maintains office policies and procedures
  • Interviews, hires, and trains a productive medical office team and conducts performance reviews
  • Maintains and manages all filing and organizational systems for the practice
  • Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
  • Ensures regulatory compliance with Health Information laws, labor laws, and other federal, provincial and local regulations
  • Coordinates staff meetings for administrative and clinical staff
  • Coordinates logistics for internal and external meetings and conferences
  • Ensure staffing is appropriate for day to day operations
  • Assists in special projects
  • Assists in recruiting clinicians

Education Requirements:

  • Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting or Health Care Administration is preferable

Desirable Experience:

  • Minimum of 5 years in a medical office setting is preferable
  • Two to three years in a supervisory or management position

Knowledge, Skills and Abilities:

  • Knowledge and experience in all aspects of billing is preferable
  • Knowledge of regulations related to Med-Access is preferable
  • Human resources experience in hiring, supervision and performance reviews
  • Skill in writing policies and procedures
  • Skill in using healthcare software (Med-Access) and computer systems
  • Knowledge of maintaining supplies and equipment for the medical setting
  • Multitasking skills
  • Professional communication and presentation skills, including face to face, email, telephone, and video conference
  • Knowledge of continuous process improvement concepts and practices
  • Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen

Expected Salary:

  • Salary amounts will depend on experience and education of candidate

Contact: Kalinda at the Drumheller Associated Physicians 403-823-3345 Ext 313 or email resumes to