Guiding You on Your Healthcare Journey

The confidential support line is for First Nations (Status and Non-Status), Métis and Inuit peoples including youth and Elders, living on or off reserve, in a Settlement or in cities and towns.

Our Indigenous listeners will answer your questions and help you get culturally appropriate care. They also help guide you on each step of your healthcare journey. Indigenous listeners are healthcare advisors. They answer and assist all callers to the support line. They can also arrange translators for callers.

You never have to make your healthcare journey alone and help is available to find the right service. Family members can also call the line with their questions or concerns about a loved one, and healthcare providers are able to refer patients who need additional support.

The Indigenous Support Line is available in North, Central and South Zones by calling 1-844-944-4744 or 811 between 10:00 AM to 6:00 PM Monday to Friday.

Calls are answered by Indigenous Listeners who provide:

• culturally safe patient- and family-centered care

• health advice and information

• supportive listening

• connection to health resources, services and programs (e.g., primary care)

• assisted referrals

• linkage to Indigenous cultural supports

• support for Indigenous patient concerns within Alberta Health Services

• immediate support for addiction and mental health concerns

• addiction and mental health referrals

Why the Indigenous Support Line was Started

The Indigenous Support Line is a step towards reconciliation. It is also part of Alberta Health Services’ commitment to improving Indigenous peoples’ healthcare concerns and experiences.

The line is operational in North, South and Central Zones.

For more information, email: [email protected]

Indigenous Support Line | Alberta Health Services